Quality Policy

Alfaro Sdn. Bhd. is dedicated to delivering top-notch Malaysian ready-made garments, imported Jubah and Abaya, and all kinds of hijab at fair prices. Our goal is to surpass our customers’ expectations and constantly enhance our products, processes, and services. We comply with all relevant legal and regulatory requirements, as well as international quality standards. We promote a culture of quality awareness, teamwork, and innovation among our employees, suppliers, and partners.

We shall ensure the Quality Policy is communicated and understood by all employees. It shall be reviewed regularly during Management Review to ensure the effectiveness and suitability of the Quality Management System for continual improvement.

Our quality assurance system includes inspections, testing, and feedback at various stages. We also conduct regular customer surveys to gauge satisfaction and preferences. Customer suggestions and complaints are welcomed and addressed promptly.

Our imported products are sourced only from reputable suppliers who share our values and meet our quality standards. Defective products are not tolerated; they are immediately recalled and replaced, with the root cause investigated to prevent recurrence. We apologize for any inconvenience caused to our customers and provide appropriate compensation.

The core purpose of Quality Assurance is to prevent mistakes and defects in the development and production of products. Alfaro is committed to assure quality by avoiding problems and delays when delivering products to customers. The management has implemented administrative and procedural activities so that requirements and goals for a product will be accomplished. Our “quality assurance” and “quality control” departments ensure that all our products meet the required quality standards.

Outlined below are the quality objectives of Alfaro Sdn. Bhd.:

1. Product Quality: Achieve a minimum of 95% compliance with industry standards for garment and scarf quality.

2. Customer Satisfaction: Maintain a customer satisfaction rating of at least 4.5 out of 5.

3. Supplier Evaluation: Conduct supplier evaluations quarterly, assigning a performance rating based on criteria such as on-time delivery (95% adherence) and material quality (minimum 90% acceptance rate).

4. On-Time Delivery: Achieve a minimum of 98% on-time delivery rate for customer orders.

5. Inventory Management: Maintain inventory accuracy of 99% or higher.

6. Return and Exchange Management: Aim for a resolution time of 3 business days or less for return and exchange requests.

7. Continuous Improvement: Implement at least 3 process improvement initiatives per quarter.